Running business operations requires smooth communication. The last thing you want is a telephone system that makes communication a mundane task. Many businesses still use landlines due to reliability and good sound quality. However, these phone systems can be problematic.

You don’t have to wait until you have a poorly functioning phone system which puts you at risk of losing touch with customers. But what are the telltale signs that you should consider quitting your landline? Below are the top telltale signs.

1. Low-Quality Call

You shouldn’t subject your employees and customers to the stress of dealing with defective phones. Signs of a poor system include dropping calls without warning, voice delays, and frequent static or jumbled audio.

Clear external communication is paramount if you are to make sales. According to Google research, about 61% of customers make calls when purchasing goods and services. They find calling effective because of the quick response. If the buyers fail to reach the company on the first call, they are likely to turn to competitors. With that in mind, you should switch to a phone system that ensures great call quality to avoid losing business.

2. Limited Geographic Flexibility

The New York Times reports that 59% of workers in the US in US work from home. The number grew during the Covid-19 pandemic as employees resorted to working remotely to avoid overcrowding. If your phone system does not give employees the flexibility to work remotely, you could be losing business. In the technology era, you should consider switching to better phone systems such as VoIP.

3. Restricted Call Functionality 

A phone system with unlimited call functionality enhances the experience of your employees and customers. The traditional phone system’s common call handling features include receive, hold, and mute. You should replace such systems with modern systems … Read More ...

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