Known for its charming style and unique selection, Opulence of Southern Pines is a luxury bed and bath retailer with four locations in the Carolinas and Florida. They focus on handpicked, high-quality items and expert customer service to keep customers coming back.
Challenge: Effectively managing inventory across multiple locations
Opulence of Southern Pines has been delighting customers with its exceptional product selection for 30 years. However, frequent connectivity issues with their old system hindered communication between stores, making it hard to see what they had across locations.
And the system wasn’t cloud-based, so they couldn’t access their POS backend—with its up-to-date product information and availability—from off-site.
Their outdated system struggled to support their multi-store operations, leading to operational silos and inefficiencies. It became increasingly clear to owner Tanda Jarest that they needed a modern POS solution with robust inventory management capabilities to continue their success.
Solution: Adopting a sophisticated yet user-friendly POS solution
With Lightspeed’s cloud-based system, Opulence has full visibility into their inventory across all four locations. Its smart inventory tools and features enable them to simplify tracking, stock transfers and view real-time performance data from anywhere, on any smart device.
Besides its inventory management tools and multi-location capabilities, Jarest made the switch to Lightspeed for its “intuitive and user-friendly” platform. The set up was quick and easy with the help of Lightspeed’s whiteglove onboarding team, and training her staff has been just as effortless. “I can start an employee on it in the morning, and by the afternoon they’re running it,” says Jarest.
Built-in customer profiles and transaction history powered by Lightspeed Payments have also empowered Jarest to access and engage with her customer base “in the click of a button,” which has been especially useful for her new loyalty program.
“My favorite feature is the inventory control… if my team needs something from another store, they’ll do a stock transfer, the other store gets it, they pull the merchandise, and it arrives within a week. It runs very smoothly.” — Tanda Jarest, Owner, Opulence of Southern Pines
Result: Optimization across the entire business
Since implementing Lightspeed, Opulence of Southern Pines has experienced significant operational improvements.
Gone are the days of manually punching in purchase amounts, and the errors that come with it. With Lightspeed’s unified POS and payments system, transactions are fast, accurate and seamless—making reconciliation just as fast and effortless.
Entering new inventory into the system, which used to take two or three days, can now be done in a matter of minutes, thanks to streamlined processes and the ability to export and bulk-edit information. Stock levels automatically update in the POS with every transaction, increasing inventory accuracy.
And with the recent launch of a new loyalty program, Jarest is also fostering deeper customer relationships, promoting repeat business and enhancing overall customer satisfaction.
“With Lightspeed, my inventory is current. My stores can easily talk to one another, and managers from other locations can easily hop on and help out my staff. We’ve been very happy with it.” — Tanda Jarest, Owner, Opulence of Southern Pines
Ready to save time and money managing inventory?
Talk to a Lightspeed POS expert today.
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